FAQ

1. How much room do I need?

Approximately an 17' by 20' area should be plenty of room for the Moonwalks (15'x36' for the slide). The area should be level, free of rocks, dirt, sand, sticks etc. and any in-ground sprinkler systems should be shut off and not protruding. The unit must be within 75 feet of an outlet. Please clean up the area in which the Moonwalk or slide is to be placed.

2. Who sets up the Moonwalk or Slide?

We set up the Moonwalk or slide and take it down when we come to pick it up. Set up time is approximately 15-20 minutes (20-25 for the slide). We ask that if you are done with the Moonwalk or slide, please do not shut down the blower.

The Moonwalk or slide unit must be inflated before it is taken down so that we can inspect and possibly do a preliminary cleaning of the unit. Pick up time is usually 20-30 minutes (45 for slide).

3. How does the Moonwalk and Slide unit stay inflated?

We set up the unit and inflate the Moonwalk with a fully enclosed blower motor unit that must stay on the entire time the bounce unit is being used (unless winds exceed 20mph). The design of the blower is such that no moving parts are exposed. This is a very important safety feature that you should take into account. The blower unit must be located within 75 feet of an electrical outlet.

4. Can I cancel my Moonwalk?

Yes, you can cancel your rental. But please try to give at least a 48-hour notice of your cancellation. Also there is no cancellation fee. No refunds will be given once the Moonwalk or Slide has been set up.

5.What is the policy in case of rain or high wind?

THE MOONWALK MUST NOT BE USED WHEN WET INSIDE or WHEN WINDS ARE 20 MPH OR MORE.

Wind - If the local weather is calling for rain or winds of 15-20 mph or more on your reserved day and both you and JMC Moonwalks agree before delivery that it may be unsafe to use then we will cancel the rental.

Rain - If the inside of the bounce unit gets wet everyone should exit the bounce and unplug the blower unit. The bounce unit becomes very slippery and dangerous. Once the rain stops, turn the blower back on and you can then dry the unit with your towels. Once dry, the bounce should be once again safe to use.

No refunds will be given once the Moonwalk/tent has been set up.

6. Can a Moonwalk be set up indoors?

Yes, our units can be set up inside or outside. You will need to have enough ceiling height (19') to accommodate the unit. The units must not be too near any hot lights, a/c vents or any fire hazard. Many commercial halls, malls, etc. will do just fine.

7. Can I set up the Moonwalk near my pool?

No. The bounce unit must be set up a safe distance away from a pool or water front - at least 25 feet.

8. Why can't I pick up the Moonwalk and set it up myself to cut costs?

Safety is our number one concern. Some companies will allow the homeowner to pick up & set up the units. We do not feel that it is a good idea. Our set up personnel will evaluate the set up area, use the correct size & type of power cords and make the all-important connections between the blower & Moonwalk. We will use the proper straps and spikes/anchors to secure the Moonwalk to the ground and clean the Moonwalk prior to you using it if needed. Also, each unit weighs approximately 220+ pounds, so injury to you is also our concern.

9. How safe are your Moonwalks?

Our Moonwalks are constructed with quality and safety in mind. All of our units have the "child safety ramp/step" for safe and easy entry/exit and are constructed from very durable vinyl and mesh netting, which allows for easy viewing and minimizes the chances of getting entangled. Each of our units is equipped with a non-removable list of rules. We can also supply recommended guidelines for safe use and recommended number of children that should be allowed to use the unit at one time.

10. How long is the rental period?

Up to 8 hours (in some cases possibly longer or shorter depending on our delivery and pick up schedule).